Política de reembolso

Last updated: August 20, 2026

30-Day Satisfaction Guarantee
You have 30 days from the date you receive your Sutter order to request a return or exchange.

Return Eligibility

  • Product must be unused, in its original sealed packaging, with all labels and tags intact.
  • You must provide your order number or proof of purchase.

How to Initiate a Return

  1. Email help@trysutter.com with "Return Request" in the subject line.
  2. Include your order number, the product name, and reason for return.
  3. Once approved, we will send you a prepaid return label and instructions.
  4. Ship the package back. Items returned without an approved RMA will not be accepted.

Non-Returnable Items

  • Opened or unsealed products
  • Items past the 30-day window
  • Gift cards or promotional products

If you are unsure whether your item qualifies, just ask help@trysutter.com.

Damages and Incorrect Orders

Inspect your shipment upon arrival. If you receive a damaged, defective, or wrong item:

We will arrange a free replacement or a full refund.

Exchanges

To exchange, return your original item for a refund, then place a new order for the product you want.

Subscription Orders

You may cancel a subscription at any time through your account, through the link in your subscription emails, or by emailing help@trysutter.com. Cancellation takes effect at the end of the current billing period.

If a renewal order has already been processed when you cancel, that order will be fulfilled and the 30-Day Satisfaction Guarantee above applies to it in the same way it applies to any other order.

Refund Processing

  • Once we receive and inspect your return, we will notify you of approval, typically within 2 business days.
  • Approved refunds are credited to your original payment method within 7 to 10 business days.
  • If you have not seen your refund after 15 business days, please check with your bank, then contact us at help@trysutter.com.

Before You Dispute a Charge

If something is wrong with your order, please email help@trysutter.com before opening a dispute with your bank or card issuer. We can resolve nearly every issue directly, and far faster than a dispute process can.

Thank you for choosing Sutter. Your satisfaction is our priority.